Knowledge Base

A few tips to help manage your inbox: Group by Channel, Select All [⌘A], and more.

Press Escape [Esc] to focus the Inbox and Return [⏎] to focus Slack.

Move an message to a different inbox or move a ✔️Done message back to your Dispatch inbox.

When you’re on your phone, use Slack like the "mobile companion app" to Dispatch on the desktop.‍

Want to see future replies to a thread that you’ve marked done? We call this “following” a thread.

Rules are IF/THEN statements that you can use to automate your inbox triage.

getting a thread that's marked done back to your inbox

Hotkey to clear out all open threads in an inbox.

These are the hotkeys to switch between inboxes.

Click on the sidebar button at the very top of the Dispatch Title bar to toggle it open/closed. Or press [⌘⇧D].

Yes, you have a Rule that moves any thread you're mentioned in to the Important Inbox.

Yes, click on a group to expand it and see each individual thread. From there you can take action on one thread at a time.

Every channel has a “Default Inbox” where messages from that channel will go.