How to build a Slack Ticketing System

Transform Slack into a virtual service desk. Minimize response time, and boost customer satisfaction. Learn how to build the perfect Slack ticketing system in this step-by-step guide.

August 22, 2023
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Reference & Guides

Changelog July 2023

Two huge improvements to inbox fluency • Bulk select items in your inbox • Focus on one conversation at a time with Single Panel View

July 7, 2023
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Company Updates

Introducing Dispatch Links 🖇

Sync Slack threads to Linear issues. Create Linear issues from Slack threads, link existing Linear issues to threads, surface key information between tools to seamlessly close the loop between Slack and Linear.

June 14, 2023
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Company Updates

Securing Your Data: Dispatch Earns SOC 2 Certification for Data Protection

Dispatch has achieved SOC 2 certification, demonstrating our ongoing commitment to security and privacy.

May 11, 2023
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Company Updates

Building the world’s largest online diamond exchange

Surviving through COVID, moving to Hong Kong, and building a zero-inventory business model: Nivoda's co-founder and CTO shares pivotal moments and learnings growing the largest B2B marketplace for diamonds.

April 25, 2023
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Spotlight

Being an unbelievably small star in an unbelievably large galaxy

Eric Dodds, Head of Product Marketing at Rudderstack, shares his playbook for early stage startup growth and his tactics for managing Slack messages more effectively.

April 11, 2023
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Spotlight

Changelog December 2022

• Follow threads • Inbox settings kanban • See @mentions in the inbox

December 28, 2022
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Company Updates

🌎 See all open items

Create a custom inbox split to see all of your open items in a single list – across channels, DMs, and workspaces.

August 1, 2022
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Reference & Guides

Filters & inbox splits

Pin filters to turn them into inbox splits that display at the top of your inbox.

July 11, 2022
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Reference & Guides

By popular request

Master keyboard shortcuts to gain fluency in Dispatch. New features like ✍️ Edit messages, ⏱ Custom snooze time picker, and ℹ️ a keyboard shortcut helper – all at your fingertips.

March 31, 2022
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Company Updates

Speed is not a feature

The future of software is fluency. Software is increasingly becoming an extension of ourselves. We must be able to wield these digital appendages with the same dexterity as a body part.

January 14, 2022
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Company Updates

Meet Daniel 👋 & redesign sneak peek 🎨 👀

New teammate and new designs... happy holidays from Team Dispatch! 🎄

December 6, 2021
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Company Updates

AI Executive Assistant in Slack

You'll never use Slack the same way again. Your AI Executive Assistant works alongside you in Slack, summarizing messages & drafting replies.

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Company Updates
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