Join the #dispatch Slack Connect Channel, connect your company’s Slack workspace.
For all your "inbound" in Slack, you'll want to use Dispatch. So notifications from Slack will lure you out of it.
Brings focus to the right →
Brings focus back to the left ←
Expand / collapse a single item group
Expand / collapse all item groups
Move selection up/down the Inbox Panel (left-side)
Move selection up/down a Slack channel (right side)
Move between the pinned inboxes with [Tab] and [Shift + Tab]
Expand / collapse left sidebar
Expand / collapse right sidebar
Use [⌘K] to open Slack’s channel switcher. From here you can type the name of a channel and hit [Return] to jump there.
👀 Use this to jump to a DM or Channel
Mark the message done and remove it from your inbox. [E] or [⌘E]
Undo the last action [⌘Z]
Snooze a message until next week. [H] or [⌘H]
Move the item out of your inbox temporarily and have it show back up later.
For example, you can snooze an item until “next week” or “jan 15th 2023”.
Once you mark a thread ✔️Done, future replies to that thread will skip your inbox altogether. This keeps your inbox from getting cluttered with irrelevant updates.
You’ll only be notified of replies to threads:
Follow a thread to make all future replies appear in your inbox.
Move an item to a different inbox.
Select All and bulk action.
The Command Palette is a searchable list of all the commands you can perform right now. Open it with [⌘P].
🧰 When in doubt, open the command palette [⌘P] to explore.
When you start using Dispatch, there are three places a new message can go:
1/ Important Inbox
2/ Other Inbox
3/ Mark Done (automatically skip inbox)
📌 Q: Can I create custom inboxes?
Creating, editing, and deleting inboxes
Update a channel’s Default Inbox from Other to Important.
In the bottom-left, click this icon to open the Rules.
Inbox [G then I]
🏠 Use this as your Home shortcut, to get back to your Important Inbox. [G then I]
Done messages [G then E]
Snoozed messages [G then H]
Sent messages [G then T]
You can choose to instead order all items by recency instead of grouping them by channel.
Switch between them with [G then R] to order by Recent, and [G then C] to order by Channel.
Open the shortcut helper [?]
Create a new inbox with the “+ New Inbox” button in the sidebar.
Edit or delete the inbox by hovering over it in the sidebar, clicking the ellipsis button, and choosing an option.
Inboxes are pinned by default, which means they show up in the header about your inbox. But you can unpin them in the options menu (hover over the inbox in the sidebar and click the ellipsis button).
Tame the chaos of Slack and categorize messages with labels.
Add a label by pressing [⌘L]
💡 Rules are “IF ___ THEN ___” statements that you can use to automate your inbox triage.
Access them in the bottom-left of your sidebar.
Create clear accountability and stop messages from slipping through the cracks.
Assign a thread to yourself [W]
Working in shared channels with other workspaces? Use internal team comments to minimize context-switching.
Make a comment on a thread with [⌘⇧M]
🤔 Q: Why aren’t Labels, Comments, or Assignment working?
A: Make sure that you’re selecting a single inbox item — not a group of inbox items.
You cannot perform these actions on groups of items (yet!).
Feedback or questions? Drop it in the #dispatch shared channel!
We’re always happy to jump on a quick call to walk you through your setup.
Full knowledge base here: